HOTEL MANAGER

Details: Extended Stay Hotels, owner and operator of over 650 extended stay hotels, seeks an exp'd Manager to join its property level management team. Hotel manager Job Summary: Under the direction of an Area Operations Manager, the Hotel Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. HOTEL MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. FinancialResponsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.Responsible for preparation of property budget and forecasts.Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.Explains and manages financial activities. Reconcile all financial accounts.Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. SalesWorks with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Homestead’s visibility within the local market.Coordinates and implements sales and marketing activities of the property. Guest SatisfactionPromotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Employee ManagementRecruits qualified applicants. Trains employees in accordance with company standards.Motivates and gives direction to all employees.Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.Adheres to federal, state and local laws employment related laws and regulations.Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.Ensures that employee related issues are resolved in a manner consistent with company policies.Mentors and develops Assistant General Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on the job tasks to prepare AGM for GM opportunities.Performs duties in all aspects of hotel operations whenever needed. Property AppearanceInspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance. MiscellaneousServes as “Manager on Duty” .Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

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