Details: Goal:1) Drive revenue by increasing lead conversion through coaching and training2) Build excelling phone etiquette and phone practices of sales agents, customer service agents and administrative staff Responsibilities:1) Assist in interviewing and selection of qualified agents2) Provide sales training and procedural training3) Develop coaching plans and monitor/coach sales staff, customer service agents and admin employees4) Understand incentive plans and help adjust these plans based upon individual needs of the agent5) Report progress to general manager on a weekly basis and make recommendations to improve performance6) Utilize the existing training programs and tools7) Monitor and score agents recorded conversations8) Post agent’s conversion and goal measurements daily and throughout the day on white board9) Actively participate in setting sales agent’s goals10) Attend and engage in weekly KPI report meetings
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