Details: Join the fastest growing Vacation Ownership Company in the world, Diamond Resorts International®"You Bring Your TALENT. We Build Your FUTURE!" DIAMOND RESORTS INTERNATIONAL ® OFFERS: Largest privately owned vacation ownership company in the world. New company acquisitions nationwide=more clients and potential to make $$$ New Sales Center in Orlando Excellent Earning potential Excellent benefits program including company matching 401K Eligibility for our tuition assistance program Resort Privilege Program (eligibility for travel discounts) Industry leading training program Fun working environment Unlimited real growth opportunities Full Time and Part Time hours are available Monday-Saturday between 8:00 am-11:00 pm Hourly guaranteed versus commission OWNER REFERRAL CALL CENTER AGENT SUMMARY:Agent makes outbound calls from a list provided by the company based on multiple marketing packages. Agent offers referrals of qualified owners mini vacation packages with various prices, gifts, and resorts in exchange for a timeshare tour. Agent may also take inbound calls with the same initiative. Agent may harvest additional referral leads from owners. ESSENTIAL JOB FUNCTIONS Highly self-motivated individual with an inner competitiveness. Must be well versed and educated with each package offered. Must take ownership of personal behavior and weekly production levels. Ability to be flexible with schedule is required in performing the essential tasks of the position. Must adhere to the utmost professionalism when interacting with fellow employees/management as well as owners, members and prospects. Must be able to operate general office machinery, i.e., computer, copy machine, fax machine, etc. Must possess proficient knowledge of computer programs, i.e., Microsoft Word, Outlook Express, and Internet Explorer. Must possess excellent telephone and customer relations skills, be friendly and have an outgoing personality. Must follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications. Must adhere to company and federal guidelines as they relate to the “Do Not Call" list. Be able to ensure compliance of timekeeping, including clocking in and out procedures and attendance. Must meet the established minimum target quota of net qualified packages on a bi-weekly basis. Must maintain the minimum budget VPG on all tours. Must not exceed company’s standard cancelation rate for the month. Must maintain and or exceed company set, closing ratio on all total contact calls. Must maintain an company set average calls per day (outbound and inbound total). Must be familiar with all company programs and systems, and resorts. Must be able to consistently apply training received on computer programs including, but not limited to, Atlas and Kronos. Consistently provide superior customer service in accordance with the Company DRIven to excellence standards. Candidate is responsible for practicing in all touches and interaction with prospects, owners, and members the meaning of "YES" passion, drive and philosophy of the company in its service commitment. Marketing Agent will assist in other clerical and analytical tasks as assigned.
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