Details: Thank you for your interest in a career with TMI! In order to be considered for a position with us please apply directly on our website at www.tmihospitality.com/ecc. Once you submit your interest to a position(s) and create a login, you will be directed to complete a Profile page. Once your Profile has been submitted, look for the "Online Application" navigation button. You will need to complete both in order to complete this process.ASSISTANT GENERAL MANAGER - EXEMPTSUMMARY: Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:ESSENTIAL FUNCTIONS:70% Management Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training, including safety training, to staff Selects or assists in the selection of hotel staff and completes all new hire paperwork Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS Conducts or assists in conducting staff meetings Adheres to all franchise and company procedures and regulations as well as standard operating procedures Receives and resolves or assists in resolving guest complaints and employee issues Performs functions of the General Manager in their absence Available 24/7 with reliable transportation 30% Other Duties as assigned Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines All other duties as assigned Supervisory Responsibilities: Directly supervises front desk staff consisting of 2-15 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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